USCIS Phone Number: Contact Center Numbers, Hours and What It Handles
The USCIS Contact Center number is 800-375-5283 (TTY 800-767-1833), and the USCIS Contact Center page says it answers live calls and chats Monday to Friday, 8am to 8pm Eastern; from outside the U.S. the number is 212-620-3418. When we checked on November 2, 2026, that page was dated 10/13/2026.
Maintained by Archie Chang · Reviewed November 2, 2026 · Methodology & sources
Official USCIS tools
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Numbers and hours
“Our toll-free number is 800-375-5283 (TTY 800-767-1833) and we answer live calls and chats Monday to Friday, 8am to 8pm Eastern.”
“Outside the U.S? Call 212-620-3418”
| Line | Number | Hours | Source |
|---|---|---|---|
| Toll-free, live calls and chats | 800-375-5283 | Monday to Friday, 8am to 8pm Eastern | Contact Center page (10/13/2026) |
| Toll-free, live calls and chats | Number not printed in that line | Monday through Friday from 8 a.m. to 8 p.m. Eastern, except on federal holidays | Contact Us page (12/22/2025) |
| TTY | 800-767-1833 | Printed with the toll-free number | Contact Center page (10/13/2026) |
| Outside the U.S. | 212-620-3418 | Not printed with the number | Contact Center page (10/13/2026) |
| Automated phone system | 800-375-5283 (TTY 800-767-1833) | 24 hours a day | Contact Center page (10/13/2026) |
The Contact Us page adds hours for call-backs:
“Representatives are available and respond to live calls and chats Monday through Friday from 8 a.m. to 8 p.m. Eastern, except on federal holidays. If your inquiry is escalated for additional assistance, please note that the Contact Center may call customers back between 7 a.m. to 8 p.m., Monday through Saturday.”
The USCIS Contact Center page does not mention federal holidays.
“Our new speech-enabled phone system answers general questions 24 hours a day. Dial 800-375-5283 (TTY 800-767-1833) and ask your question in English or Spanish.”
Who USCIS says can ask about a specific case
Generally, to ask a question about a specific case using live assistance, you should be:
The applicant or petitioner;
An attorney or accredited representative of record, on behalf of the applicant or petitioner;
A parent or legal guardian, on behalf of your minor child;
A legal guardian or custodian, on behalf of the person under your guardianship or custody; or
An individual or organization that the requestor has authorized to receive the requested case-specific information; see Privacy and Confidentiality guidance.
“You may have to wait to speak to a USCIS Contact Center representative by phone. Please try our online tools first.”
What the Contact Center handles, and what it passes on
The Contact Center page lists inquiries managed at Tier 1, including:
“Case status—note that self-service options like Case Status Online and your USCIS online account will have the same information that is available to the USCIS Contact Center;”
“Rescheduling an appointment, including biometrics, interview, or oath ceremony;”
It lists inquiries Tier 1 escalates to Tier 2, including:
“Requests to expedite an appointment for biometrics;”
“Requests for in-person appointments for document services.”
“If you can be helped through an online tool or other self-service, you will not be connected to live assistance. For example, individuals who inquire about case status will be directed to check Case Status Online or to check their USCIS online account.”
“If the USCIS Contact Center is unable to provide information or to make the change that you requested, you may be scheduled for an in-person appointment at a USCIS field office.”
Frequently asked questions
What is the USCIS phone number?
The USCIS Contact Center page (Last Reviewed/Updated 10/13/2026) says: "Our toll-free number is 800-375-5283 (TTY 800-767-1833)".
What is the USCIS TTY number?
The USCIS Contact Center page prints the TTY number as 800-767-1833, next to the toll-free number 800-375-5283.
What are the USCIS Contact Center hours?
The USCIS Contact Center page (10/13/2026) says live calls and chats are answered "Monday to Friday, 8am to 8pm Eastern". The Contact Us page (12/22/2025) says "Monday through Friday from 8 a.m. to 8 p.m. Eastern, except on federal holidays".
What is the USCIS phone number from outside the U.S.?
The USCIS Contact Center page says: "Outside the U.S? Call 212-620-3418".
Is there a USCIS phone line that answers 24 hours a day?
The USCIS Contact Center page (Last Reviewed/Updated 10/13/2026) says its speech-enabled phone system "answers general questions 24 hours a day" at 800-375-5283 (TTY 800-767-1833), in English or Spanish. The same page says live calls and chats are answered "Monday to Friday, 8am to 8pm Eastern".
Who can ask about a specific case by phone?
The USCIS Contact Center page lists five groups, introduced with "Generally", for questions about a specific case using live assistance: the applicant or petitioner; an attorney or accredited representative of record on behalf of the applicant or petitioner; a parent or legal guardian on behalf of a minor child; a legal guardian or custodian on behalf of the person under guardianship or custody; and an individual or organization the requestor has authorized to receive the case-specific information.
Will the Contact Center give a case status over the phone?
The USCIS Contact Center page says individuals who inquire about case status "will be directed to check Case Status Online or to check their USCIS online account" when an online tool can help, and that these tools "will have the same information that is available to the USCIS Contact Center".
What does the Contact Center pass to a higher tier?
The USCIS Contact Center page lists, among inquiries Tier 1 escalates to Tier 2, "Requests to expedite an appointment for biometrics;" and "Requests for in-person appointments for document services."
Related pages
Sources
Reviewed November 2, 2026. Every number, hour, format rule and fee on this page comes from the official pages, notices and statute listed here; each quotation was compared word for word with a copy saved on November 2, 2026.